# Convaise

> Convaise is a German AI platform that builds AI agents - chatbots, voice assistants, and content agents - for public administration, small and medium sized companies (KMUs), and enterprises. The platform is GDPR-compliant, 100% EU-hosted, EU AI Act-ready, and deployable in 7–14 days via the no-code Convaise Studio.

## Company

Convaise UG (haftungsbeschränkt) develops AI agents that automate citizen and customer inquiries, relieve staff, and are available 24/7. The company is based in Germany and serves primarily German-speaking markets. Convaise is a Microsoft partner and collaborates with Aleph Alpha and regional IT service providers.

Website: https://www.convaise.com
Email: kontakt@convaise.com
Phone: +49 152 26762553

## Products

### AI Chat Agents
Conversational chatbots that answer questions, provide consulting, and automate workflows. Three core functions:
- **Information**: Answer FAQs based on knowledge sources with source citations
- **Consulting**: Interactive guidance through complex topics (e.g. permits, applications)
- **Transactions**: Automate applications, bookings, and document uploads

### AI Voice Agents (Phone Assistant)
AI-powered phone assistants that handle natural conversations in approximately 100 languages. Features include intelligent call routing, appointment booking, and unlimited parallel call handling.

### AI Content Agents
Generate text, images, and video content. Use cases include social media content creation, automated documentation, accessibility improvements (plain language translations, alt-text generation).

### Convaise Studio
No-code platform for managing all AI agents. Features:
- **API/Integration Engine**: Connect CRM, appointment systems, CMS, and XZuFi interfaces
- **Knowledge Management**: Build knowledge bases from websites, CMS, and documents
- **Flow Builder**: Drag-and-drop dialog editor for structured processes
- **Design Customization**: Adjust look, tone, and behavior to match brand identity
- **Analytics Dashboard**: Monitor performance and optimize interactions
- **LLM-Agnostic**: Choose from OpenAI, Anthropic, Google, or open-source models

## Key Features

- **GDPR-compliant**: 100% EU hosting, AES encryption, SSL/TLS, Data Processing Agreements
- **EU AI Act-ready**: Transparency, risk management, and documentation compliance
- **No training on user data**: LLM interactions are stateless; user data is never used for model training
- **Accessible**: WCAG-compatible, screen reader support, voice input/output, plain language, ~100 languages
- **Rapid deployment**: Typical go-live in 7–14 days
- **No-code management**: Non-technical staff can manage content, dialogs, and workflows

## Target Audiences

- **German public administration**: Municipalities (Kommunen) and government authorities (Behörden) implementing digital citizen services and the Online Access Act (OZG)
- **Property management**: Automating resident and tenant inquiries
- **IT service providers**: Partner program for reselling Convaise solutions to municipal customers
- **Enterprises**: Customer service automation and internal process optimization

## Clients

Notable clients include: WBM (Wohnungsbaugesellschaft Berlin-Mitte), Städteregion Aachen, Bayerische Versorgungskammer, Stadt Bielefeld, Baden-Württemberg Ministry for Economy, KAAW, Kreis Borken, Stadt Emsdetten, Stadt Borken, Gemeinde Hövelhof, Stadt Ahaus, Stadt Heiligenhaus, e-opt solutions.

## Partners

Technology and go-to-market partners: Microsoft, Aleph Alpha, nextgov iT GmbH, KAAW (Zweckverband KAAW), Computacenter. Research project: KulturXpand co-financed by the EU and NRW Ministry funding.

## Data Security

- All data processing occurs within the EU - no data leaves Europe
- AES encryption at rest, SSL/TLS in transit
- Data Processing Agreements (DPA) with all customers
- LLMs operate statelessly; no user data is used for model training
- Privacy by design principles throughout the platform
- Full EU AI Act compliance: transparency obligations, risk assessments, technical documentation

Learn more: https://www.convaise.com/datensicherheit

## Pages

- [Homepage](https://www.convaise.com/): Overview of Convaise AI agents, products, and benefits
- [Authorities & Municipalities](https://www.convaise.com/behoerden): AI solutions for German public administration
- [AI Agents for SMEs (Mittelstand)](https://www.convaise.com/mittelstand): AI agents for German small and medium-sized enterprises (30–100 employees) - automate inquiries, quotes, guidance, and documentation over WhatsApp/email; GDPR-compliant on German servers; pricing from €400/month; free 60-minute AI potential assessment
- [AI Phone Assistant](https://www.convaise.com/ki-telefonassistent): Voice agent product details
- [Convaise Studio](https://www.convaise.com/studio): No-code platform for managing AI agents
- [Partnerships](https://www.convaise.com/partnerschaften): Partner program for IT service providers
- [Data Security](https://www.convaise.com/datensicherheit): GDPR, EU AI Act compliance, and hosting details
- [Contact](https://www.convaise.com/kontakt): Contact form, free consultation, 30-minute live demo
- [Privacy Policy](https://www.convaise.com/datenschutz): Privacy policy
- [Privacy Notice](https://www.convaise.com/datenschutzhinweise): Privacy notice for contact forms
- [Legal Notice](https://www.convaise.com/impressum): Impressum / legal notice

English versions available at `/en/` prefix with localized paths:

| German | English |
|---|---|
| `/` | `/en/` |
| `/behoerden` | `/en/authorities` |
| `/mittelstand` | `/en/sme` |
| `/ki-telefonassistent` | `/en/ai-phone-assistant` |
| `/studio` | `/en/studio` |
| `/partnerschaften` | `/en/partnerships` |
| `/datensicherheit` | `/en/data-security` |
| `/kontakt` | `/en/contact` |
| `/datenschutz` | `/en/privacy-policy` |
| `/datenschutzhinweise` | `/en/privacy-notice` |
| `/impressum` | `/en/imprint` |
| `/blog` | `/en/blog` |

## Blog

German-language articles on AI in public administration and for SMEs:

- [Die wichtigsten Fragen vor einem KI-Projekt im Unternehmen](https://www.convaise.com/blog/fragen-vor-einem-ki-projekt-im-unternehmen)
- [Chatbot oder KI-Telefonassistent in Kommunen: Unterschiede, Gemeinsamkeiten und das optimale Zusammenspiel](https://www.convaise.com/blog/chatbot-oder-ki-telefonassistent-in-kommunen)
- [Welche KI-Use-Cases lohnen sich im Mittelstand? 6 Merkmale starker Kandidaten](https://www.convaise.com/blog/ki-use-cases-mittelstand-erkennen)
- [KI-Telefonassistent für Kommunen: Einsatzszenarien, Vorteile und konkreter Nutzen für den Bürgerservice](https://www.convaise.com/blog/ki-telefonassistent-fuer-kommunen)
- [No-Code Chatbot für die Verwaltung: Brauchen Sie noch Entwickler?](https://www.convaise.com/blog/no-code-chatbot-fuer-verwaltung-brauen-sie-noch-entwickler)
- [So führen Sie einen KI-Chatbot in Ihrer Kommune ein - Schritt für Schritt](https://www.convaise.com/blog/so-fuehren-sie-chatbot-in-ihrer-kommune-ein)
- [KI-Chatbots für die öffentliche Verwaltung: Der komplette Leitfaden für Kommunen 2026](https://www.convaise.com/blog/ki-agenten-in-der-oeffentlichen-verwaltung)