As of: September 29th, 2023
We are very pleased about your interest in our company. Data protection is of a particularly high priority for the management of the Convaise UG (haftungsbeschränkt) (hereinafter referred to as Convaise). The use of the Internet pages and digital assistants of Convaise is possible without any indication of personal data. If a data subject wants to use special services or services of our enterprise via our website, or if the functionality of a digital assistant so requires, processing of personal data could become necessary. If the processing of personal data is necessary and there is no legal basis for such processing, we generally obtain the consent of the data subject. In the case of digital assistants, consent is usually obtained through the use of the assistant by the data subject.
The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation, and in accordance with the country-specific data protection regulations applicable to Convaise. By means of this data protection information, our enterprise would like to inform the public about the type, scope and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed of their rights by means of this data protection notice.
Convaise, as the data controller, has implemented numerous technical and organisational measures to ensure that the personal data processed via this website is protected as completely as possible. Nevertheless, Internet-based data transmissions may be subject to security vulnerabilities, so that absolute protection cannot be guaranteed.
Entity responsible for data processing:
Convaise UG (haftungsbeschränkt)
Minervaweg 4
85586 Poing
Germany
E-Mail: contact@convaise.com
We have appointed a data protection officer for our company.
Contact: datenschutz@convaise.com
The Convaise website collects a number of general data and information each time the website is accessed by a data subject or an automated system. These general data and information are stored in the log files of the server. The following can be recorded:
When using this general data and information, Convaise will not draw any conclusions about the person concerned. This information is rather required to
These anonymously collected data and information are therefore statistically evaluated by Convaise on the one hand and also with the aim of increasing data protection and data security in our company in order to ultimately ensure an optimal level of protection for the personal data processed by us. The anonymous data of the server log files are stored separately from all personal data provided by a person concerned.
The website www.convaise.com by Convaise does not use cookies. We use the Plausible Analytics service to measure reach on this website. The service is provided by Plausible Insights OÜ, Västriku tn 2, 50403, Tartu, Estonia (“Plausible”).
By using the service, your browser connects to Plausible’s servers, where certain HTTP header data is stored so that we can track where our visitors come from, what systems they use, and which of our web pages are particularly attractive. We use this information to make our online offering more user-friendly and to measure how successful our marketing campaigns are. The legal basis for this is our legitimate interest (Art. 6 para. 1 lit. f of the DSGVO) to operate a modern and attractive presence on the Internet, to track what interests our customers and to make our marketing measures more effective.
The IP address of the user is not stored directly, but anonymized via a separate procedure. We then only receive an aggregated overview. We have concluded an order processing contract with Plausible.
You can find more information about Plausible here: https://plausible.io/data-policy
The data listed above is necessary for the provision of our website. Our legal basis is our legitimate interest (Art. 6 para. 1 lit. f of the DSGVO) to present our company in a modern way and to make it available to a broad public. The collected data is technically necessary for us to provide you with an appealing website.
No automated decision making takes place in the presentation of our websites.
If you send us enquiries via the contact form, your details from the enquiry form, including the contact data you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.
The processing of the data entered in the contact form is thus exclusively based on your consent (Art. 6 Abs. 1 lit. a DSGVO). You can revoke this consent at any time. All you need to do is send an informal message by e-mail to datenschutz@convaise.com. The legality of the data processing operations carried out up to the point of revocation remains unaffected by the revocation. The data entered by you in the contact form will remain with us until you request us to delete it, revoke your consent to its storage or the purpose for which it was stored ceases to apply (e.g. after your request has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.
Individual parts of these data protection provisions may be replaced or supplemented by specific data protection provisions relating to individual assistants. These specific data protection provisions are linked to in the assistants concerned.
The Convaise assistants collect a number of general data and information each time the assistants are accessed by a data subject or an automated system. These general data and information are stored in the log files of the server. The following can be recorded:
When using this general data and information, Convaise will not draw any conclusions about the person concerned. This information is rather required to
These anonymously collected data and information are therefore statistically evaluated by Convaise on the one hand and also with the aim of increasing data protection and data security in our company in order to ultimately ensure an optimal level of protection for the personal data processed by us. The anonymous data of the server log files are stored separately from all personal data provided by a person concerned.
In order to provide the desired functionality of our assistants and to fulfil the purpose of the assistants, personal data of a data subject (hereinafter: user of the assistant or user) may have to be requested, collected and processed.
In the case of assistants who fill out or create documents (such as forms), the requested data required for the document is written into the document and this document is saved or forwarded to the respective organisation for which we provide and operate the assistant. Should a document be saved and made available for the user to download, the document will be made available to the user for 24 hours via a protected and personalised download link.
To fulfil their purpose, some assistants need additional documents from the users. Users can upload these during the conversation. The documents are saved and processed within the conversation and, if necessary, forwarded to third parties for further processing.
During the interaction with the digital assistant, users have the opportunity to ask questions. These are processed and analysed by us in order to be able to provide you with an automated answer. In order to improve the answer quality of the assistants, these queries and the answers given are stored. For this reason, users’ queries must not contain any personal data. Should a query contain personal data, this question will be deleted by us.
The processing of the data is based on the user’s consent (Art. 6 para. 1 lit. a DSGVO).
For the encrypted transmission and processing of messages and personal data between the Convaise digital assistant and the user, services and servers hosted in the EU by Microsoft Corporation, One Microsoft Way Redmond, WA 98052-6399 USA (hereinafter: Microsoft) or services and servers hosted in Germany by Telekom Deutschland GmbH, Landgrabenweg 151, 53227 Bonn (hereinafter: Telekom) are used.
If a document is created or filled within the framework of the use of an assistant, only the user has access to this document. Otherwise, the user’s data will be forwarded to the respective organisation for which we provide and operate the wizard. Further information on this can be found in the respective, specific data protection and terms of use of the wizard.
The contents of the conversation between the user and the assistant are automatically deleted after 7 days at the latest, with the exception of queries from the user. Generated documents are finally deleted 24 hours after creation. After this time, access via the personalised download link is not possible.
Files that users upload as part of a conversation are stored for 24 hours and then permanently deleted from our systems.
Any queries from the user may be stored permanently, provided they do not contain any personal data.
The provision of personal data by users is generally voluntary. However, the correct processing of requests or the full use of our digital assistants can only be guaranteed if users provide the required data. We process the data in accordance with the provisions of the General Data Protection Regulation (DSGVO). Failure to provide the required data may possibly result in our not being able to fulfil your requests or in certain functions of the assistants being restricted.
The controller shall process and store personal data relating to the data subject only for the period of time necessary to achieve the purpose for which the data are stored or if provided for by the European Directive and Regulation or any other legislator in laws or regulations to which the controller is subject.
If the purpose of storage ceases to apply or if a storage period prescribed by the European Directive and Regulation Giver or another competent legislator expires, the personal data will be blocked or deleted as a matter of routine and in accordance with the statutory provisions.
If the user’s personal data are processed, the user is the person concerned within the meaning of the DSGVO and has the following rights against the person responsible:
The user may request a confirmation from Convaise whether personal data concerning him/her is processed by Convaise. If such processing has taken place, the User may request information about the following from any employee of Convaise, e.g. by sending an e-mail to datenschutz@convaise.com:
Furthermore, the user has the right to receive a copy of the personal data that is the subject of processing by Convaise.
You have the right to ask Convaise to correct and/or complete any personal data processed concerning you if it is incorrect or incomplete. Convaise shall make the correction without delay.
Under the following conditions, the user may request the restriction of the processing of personal data concerning him:
Where the processing of personal data relating to the user has been restricted, such data may be processed, with the exception of storage, only with the user’s consent or for the purpose of pursuing, exercising or defending legal claims or protecting the rights of another natural or legal person or on grounds of an important public interest of the Union or of a Member State. If the restriction on processing has been restricted in accordance with the above conditions, you will be informed by Convaise before the restriction is lifted.
Any person affected by the processing of personal data has the right, granted by the European Directives and Regulations, to obtain from the controller the immediate erasure of personal data relating to him/her, where one of the following reasons applies and where the processing is not necessary:
If one of the above mentioned reasons applies and a data subject wishes to have his/her personal data stored at Convaise deleted, he/she may contact an employee of Convaise at any time, e.g. via e-mail to datenschutz@convaise.com and he/she will arrange for the deletion request to be complied with immediately. If the personal data has been made public by Convaise and our company is responsible according to Art. 17 Abs. 1 DSGVO , Convaise is obliged to delete the personal data, Convaise will take reasonable measures, also of a technical nature, taking into account the available technology and the implementation costs, to inform other data controllers who process the published personal data, that the data subject has requested from these other data controllers the deletion of all links to these personal data or of copies or replications of these personal data, unless the processing is necessary. The employee of Convaise will take the necessary steps in individual cases.
Every person concerned by the processing of personal data has the right, granted by the European Directives and Regulations, to receive the personal data concerning him/her which have been provided by the data subject to a controller in a structured, common and machine-readable format. He/she also has the right to have this data communicated to another controller without hindrance by the controller to whom the personal data has been made available, provided that the processing is based on the consent pursuant to Art. 6 Abs. 1 lit. a DSGVO or Art. 9 Abs. 2 lit. a DSGVO or on a contract pursuant to Art. 6 Abs. 1 lit. b DSGVO and that the processing is carried out by means of automated procedures, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. Furthermore, when exercising their right to data transferability in accordance with Art. 20 Abs. 1 DSGVO , the data subjects have the right to obtain that personal data be transferred directly from one controller to another controller, insofar as this is technically feasible and provided that this does not adversely affect the rights and freedoms of other persons. In order to assert the right to data transferability, the person concerned can contact an employee of Convaise at any time, e.g. via e-mail to datenschutz@convaise.com.
The user has the right to object at any time, for reasons arising from his or her particular situation, to the processing of personal data concerning him or her that is carried out on the basis of Art. 6 Abs. 1 lit. e or f DSGVO ; this also applies to profiling based on these provisions. Convaise shall no longer process the personal data concerning the User after an objection has been made, unless Convaise can demonstrate compelling reasons for processing that are worthy of protection and outweigh the interests, rights, and freedoms of the User, or the processing serves to assert, exercise, or defend legal claims. In order to exercise the right of objection, a user may contact an employee of Convaise UG (haftungsbeschränkt) at any time, e.g. by e-mail to datenschutz@convaise.com . In order to enable the processing of the objection, the user must identify himself according to his original request.
Without prejudice to any other administrative or judicial remedy, every data subject shall have the right to complain to a supervisory authority, in particular in the Member State in which he/she is normally resident, or in the Member State in which he/she works, or in the Member State in which the alleged infringement occurred, if he/she considers that the processing of personal data relating to him/her is being carried out in breach of this Regulation. The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Art. 78 DSGVO.
We operate the following social media appearances:
We use these appearances for the purpose of promoting our services and products, our current research and events in which we participate.
The social media platforms described in more detail below collect data on your behaviour and interests when you visit our websites and provide us with a partially anonymous analysis of visitor groups and interactions. This processing of your data is based on our legitimate interest in a better understanding of our target groups in accordance with Art. 6 Para. 1 S. 1 lit. f) DSGVO.
In addition, the social media platforms may process the data for their own purposes for market research and advertising purposes. Cookies may be stored on your computer which are used to evaluate user behaviour. Other data about your devices, internet connection or location may also be collected and, if necessary, linked to your account. A user profile may be created about you, even if you are not logged on to the social media platforms or do not have an account. These profiles can be used to serve ads customized to you on various platforms. How the social media platforms use the data from the visit of the appearances for their own purposes, how long the social media platforms store this data is not clearly stated by the social media platforms and is not known to us beyond the processing mentioned above.
It may happen that your data is processed outside the European Union when you visit our social media sites.
Overview and information about the platforms used: