AI Phone Assistant for Authorities & Businesses
The convaise AI phone assistant - also known as a voicebot - answers calls, conducts natural conversations, answers questions, forwards calls and schedules appointments - fully automated, GDPR-compliant and around the clock.
- ✓Natural conversations in approx. 100 languages
- ✓Intelligent forwarding & direct appointment scheduling
- ✓100% GDPR-compliant & EU AI Act ready. EU hosting. Ready in minutes.
Audio Example: Citizen Inquiry
Real conversation with the AI phone assistant
Caller
AI Assistant
Selected customers who have already chosen our AI agents
What the AI Phone Assistant Can Do
All the capabilities for a powerful phone service - fully manageable through convaise Studio.
Natural Conversations
Conducts fluent, natural phone conversations in approx. 100 languages - including plain language.
Grounded Answers from the Knowledge Base
The assistant accesses your knowledge base in real time and provides well-founded, fact-based answers - instead of generic phrases. Callers receive reliable information right away.
Intelligent Forwarding
Forwards calls to the right person - considering availability and responsibilities. When unavailable, a callback is offered.
Appointment Scheduling
Schedules appointments directly through connected scheduling systems. Available time slots are queried and confirmed in real time.
Parallel Calls
Handles any number of calls simultaneously. No busy signal, no queue - every call is answered immediately.
Fully Manageable via convaise Studio
Configure knowledge, workflows, forwarding rules and voice behavior of your phone assistant via no-code through convaise Studio.
Configurable Analytics & Insights
Determine the level of detail yourself: from no recording at all (extremely privacy-friendly) to pseudonymized analyses to complete conversation transcripts.
Use Cases
The AI phone assistant helps wherever high call volumes occur.
Public Administration & Municipalities
Relieve your phone switchboard: citizen inquiries about opening hours, responsibilities and services are answered automatically. The same Verwaltungslotse that works on your website - now also on the phone.
Customer Service & Businesses
Automate recurring customer inquiries by phone. The assistant answers common questions, forwards to the right contact when needed and books appointments.
Property Management
Tenant inquiries about repairs, operating costs or appointments are automatically handled and forwarded to the responsible department when needed.
Ready in Minutes
Three steps to a productive AI phone assistant.
For existing AI assistants, e.g. AI administration guides
1. Test in Minutes
Your AI phone assistant receives its own phone number. Call and test immediately - no technical setup required.
2. Configure Knowledge & Workflows
Via convaise Studio, set up the knowledge base, forwarding rules and appointment booking with no-code. You can also choose the voice of your assistant.
3. Go Live
Forward an existing phone number to the assistant or connect it via Bring-Your-Own-Carrier (BYOC) with your phone system - done.
How to Start a Pilot Project - in Under 2 Weeks
A good starting point is deliberately small. Not with the entire organization's phone system, but with a clearly defined service area. Suitable topics have high volume, low variance and clear answers - such as appointment management, document inquiries, opening hours or issue reporting.
Define the Use Case
The starting point is not technology, but choosing the right area of application. Which inquiries actually occur frequently? Which answers are reliable? Which topics are too complex for automation? This precise scoping determines whether a pilot becomes robust or merely looks like a demonstration.
Build Knowledge Base and Conversation Logic
Next comes content and workflows. What questions does the assistant ask? What follow-up questions does it need? When does it answer directly, when does it transfer? When does the conversation end with a clear next action? This is where it becomes clear whether the solution is designed for administrative reality or just technical feasibility.
Integration and Testing
Then comes the technical integration. Phone numbers, call forwarding, appointment or ticket interfaces and analytics logic must all work together. Equally important are tests with realistic phrases from everyday use. Customers don't speak in ideal process terms. They often describe concerns vaguely, colloquially or with multiple topics at once.
Launch in Limited Live Operation
Then operations begin within a clearly defined scope. This can be a specific phone number, a particular topic area or a limited service window. It's important to evaluate from the start: Which inquiries were correctly identified? Where did drop-offs occur? Which handovers to staff were useful? It is precisely this data that forms the basis for robust further development.
Data Protection & Security
GDPR compliant
100% operated in the EU
Latest and highest security standardsMore information on the data security page.
Try the AI Phone Assistant!
Get in touch to learn how the AI phone assistant can support your organization. No strings attached.
Request Demo