AI Chatbot for Authorities & Municipalities: Digital, Citizen-Friendly, Efficient
Get your AI chatbot for your authority or municipality in just 1 week with convaise. Multilingual, accessible, EU AI Act ready.
- ✓Automate citizen services: Ready in 1 week with standard interfaces (XZuFi, CMS)
- ✓Multilingual (100 languages) & accessible (plain language)
- ✓100% GDPR-compliant & EU AI Act ready. Available 24/7.
Selected customers who have already chosen our AI agents
The AI Administration Assistant
The AI Administration Assistant serves as an interface to the administration by providing citizens with easy and intuitive access to information, consultations and application services. Citizens can quickly and easily access important information around the clock (information function), receive consultations (consultation function) or carry out application processes (transaction function). The Administration Assistant is designed for EU AI Act compliance and supports the implementation of the Online Access Act (OZG).
Data Foundation
The Administration Assistant flexibly uses your administration's existing information and provides sources for its answers. Existing websites, documents, CMS systems and other content are integrated via the XZuFi standard from the citizen portal, among others.
Accessibility
In addition to the chat interface, citizens can also speak with the Administration Assistant. The chatbot supports nearly 100 languages, including German, English, Ukrainian, Arabic and (simplified) Chinese, and also enables communication in easy language.
Easy Extensibility
For use cases that go beyond standard functionality, the Administration Assistant can be easily extended. Special UI elements ("overlays") are available that are seamlessly integrated into the conversation. This allows document uploads, authentication or appointment scheduling to be added.
Also Available by Phone
The Verwaltungslotse is also available as an AI phone assistant - with the same knowledge base and capabilities. Citizens can ask questions by phone, get forwarded to the right contact and schedule appointments directly. Noticeably relieving your phone switchboard.
Learn more about the AI Phone Assistant →Tip for IT service providers and municipal associations: Provide the AI Administration Assistant to your member municipalities centrally - through our partner program with exclusive conditions. More about the partner program →
Value for Authorities & Municipalities
Increased Citizen Participation and Satisfaction
By using chatbots, public institutions can increase citizen participation by providing information and services around the clock. Citizens can easily and quickly access information, ask questions or submit applications, strengthening satisfaction and trust in public institutions.
Relief for Employees
Chatbots handle a variety of routine inquiries and administrative tasks. This allows employees to focus on more relevant, complex and value-adding tasks.
Meeting Legal Requirements and Transparency
Chatbots help meet legal requirements by providing standardized information in an accessible way. They also increase the transparency of administrative processes.
Crisis Management and Emergency Communication
In times of crisis, chatbots can play a crucial role through fast and precise information provision. Thanks to easy customization, new information can be quickly integrated.
Your Path to the AI Administration Assistant
Get a complete and ready-to-use Administration Assistant for your authority or municipality in just seven days.
1. Connection to Your Data Sources
We automatically integrate data from your website and citizen portal via the XZuFi standard. The data is constantly kept up to date, ensuring the chatbot always has all relevant information for answering citizen inquiries.
2. Design and Personality
The color palette, avatar and language style are configured according to your specifications. This ensures the chatbot is individually tailored to your needs and perfectly matches your brand appearance.
3. Integration on Your Website
Finally, we seamlessly integrate the chatbot into your website by providing an HTML snippet. This allows the chatbot to be integrated at any desired location and is immediately ready for use. Additionally, the AI Administration Assistant can also be easily deployed as an AI Phone Assistant — within minutes and without any additional effort.
4. Continuous Improvement and Development
During operation, detailed usage insights enable continuous improvement of the Administration Assistant. Together with you, we respond specifically to real-world usage and dynamically adapt the Administration Assistant.
Do you manage multiple municipalities or authorities?
Discover our partner program for IT service providers, municipal associations and consulting firms. Benefit from exclusive conditions and centralized management for all your end customers.
To the Partner ProgramData Protection & Security
GDPR compliant
100% operated in the EU
Latest and highest security standardsMore information on the data security page.
Get Your AI Administration Assistant Now!
Free and without obligation. We will provide you with a first version of the Administration Assistant for your municipality, city or authority within just 1 week.