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Digital assistants are AI-based systems that can intuitively support companies and administrations in a wide variety of situations via chat and voice. Assistants can advise users, provide information, replace forms and guide them through processes.
Simply use existing data, forms and web pages as a basis, customize them in Convaise Studio in just a few clicks and have an assistant created automatically.
Convaise Studio is the central platform to manage your intelligent assistants. Store knowledge, have processes modeled, collect user feedback and much more in one place.
Organizations use Convaise for their services and internal processes to digitize, simplify and automate them.
Local city governments are able to transform their processes to self-service by replacing forms with assistants that guide users through bureaucratic processes and provide information for further processing.
A large part of the communication processes between insurance companies and their customers, such as claims and closings, is based on forms and documents. Here, Convaise provides an improved customer experience and more efficiency by replacing forms with AI assistants.
Recruiting processes are form- and document-based, leading to a number of redundant communication processes and errors that result in high remediation costs and inconvenient onboarding. We replace paperwork with seamless interactions via digital assistants, eliminating redundant HR back-office tasks.
Any high-volume external or internal communications process that has the following characteristics can benefit from a transformation with Studio:
Depending on the process and integrations, the creation of a new wizard takes between one day and one week. Through AI-based automation, we support you in the creation process, so you can easily create and manage new assistants.
No programming knowledge is required to create and manage assistants in Convaise Studio. For the use of Studio we follow a clear 'no-code' approach.
Yes. Via Convaise Studio, the assistants can be integrated into existing systems via API calls or email connections, for example, so that you can process the information collected in the conversation in your own systems.
The processing of personal data is GDPR compliant. This is determined by data processing orders and a clear user rights concept.
In addition to the Convaise Cloud, we also offer you the option to run our solution on your own servers or in a hybrid mode.
The Convaise cloud is operated on servers of our partners Deutsche Telekom and Microsoft in German and European data centers.
The storage and processing of data in the Convaise cloud (Telekom and Microsoft) is based on ISO 27001 and C5 certified infrastructure by the German Federal Office for Information Security.
All data is encrypted in transport with SSL/TLS and for storage with AES-256.
We perform regular security updates, so our software is always up to date.